The key to any strong relationship is trust. Essentially, the Implementation Consultant has to perform her role by staying true to what the client's interests are, and thereby build a relationship built on proven good faith and trust. While this may sound relatively easy, it can be very tricky meeting both your employer's and customer's goals and doing what's right for the role itself.
However, by bearing in mind these important keys to the trade, you will find yourself far better equipped to perform effectively, rather than if these situations catch you off-guard. While managing conflict sounds easy, most conflicts arise when what the customer truly wants would involve extensive changes which they believe cost relatively nothing.
In liaising between the two, the conflict often lies in whether the Implementation consultant should be true to her employer, recommending what they would prefer, or honoring the trust based relationship they hold with their customer. However, the best way to handle conflict is to study the requirement and determine what's best for that particular implementation irrespective of what the customer says they want, or what the provider says they can or are willing to offer.
This involves understanding true business value and clarifying these concepts into measurable processes or results. For example, while the client may want a user interface for entering batch data multiple rows , the customer might provide an interface to accept data one record at a time. The true solution to the requirement might not be either what is requested or offered! The Implementation consultant should investigate the source of the data, the volumetric data involved, the business process and goal, and offer a solution based on these aspects of the requirement.
For example, its very likely that the implementation consultant might suggest an EDI file upload, which would bring immense value in terms of reducing data entry effort, face to face time with the system and increase the ability to perform a key function more quickly and easily.
In terms of their responsibilities, the Implementation Consultant is in charge of understanding the client's requirements and suggesting how best these requirements can be met by the proposed product or solution. While every proposed product and solution will have gaps, over-architecting the means to address gaps can be the biggest pit an Implementation Consultant can fall into. In such situations, the goal of the Implementation consultant should be to address all gaps via "configuration" rather than "customization".
Configuration level changes are made to settings that do not require the code to be rewritten and the executables to be rebuilt. Customization, on the other hand involves changes to the code which are custom built or specific to this implementation. Keeping most changes to the Configuration realm will allow quick and effective changes to the product or solution rather than long drawn out changes which will require time, effort and money!
This strategy also allows the client to get the best out of a ready to ship product or solution where their time to market is minimized. Industry is recognizing the importance of this principle and it has resulted in the popularity of the widely hailed SaaS or Software as a Service model.
Every product and solution will have a logical process that runs through the lifeline of the product. When a customer purchases a product or solution, most want to have the product or solution changed to match their business processes. In fact, most customers will realize value by changing the way they do things to match the inherent process present in the proposed product or solution. While I'm by no mean suggesting a major change to a business model or making an existing business process ineffective, quite a few business processes in use in an organization are formed as a result of how supporting infrastructure demands inputs to the process.
A typical example of such a process would be how a particular department processes dividend payouts which would involve steps such as recording the dividend announcement, the dates and the rates, isolating the qualifying payees, calculating the amounts, clearing payments, reconciling differences and finally processing payments. We are expanding a world class Professional Services organization that already has a proven track record of working with Fortune IT departments, system integrators, independent software manufacturers and open source communities.
This position is an individual contributor role within our Professional Services Organization and reports to the Director of Technical Consulting. Use template. View All Job Descriptions.
Using a technical implementation consultant job description template can help you ensure that you keep the description broken up by bullet points, headers and short paragraphs that are easy to skim. Job Summary: If you want to ensure that a prospective applicant will keep reading, you should make sure that you broadly outline what a job involves as well as why someone would want to work for your company.
Bullet lists involving 6 to 8 job responsibilities, like the one used in the technical implementation consultant job description template, are the best way to go.
Find some use cases online where Salesforce has helped businesses improve their revenue or service levels. Understand as much as you can about the companies using Salesforce and how you would help them.
A knowledge of Salesforce is obviously essential, but to stand out from the crowd you need to show how well you can help the client resolve their problems. I love having the opportunity to see so many different Salesforce implementations and work with hugely talented colleagues who are always more than happy to give up their time to teach you new things. Want to find out more about continuing your Salesforce career at makepositive? Then get in touch with Nicole. Santos makepositive. Implementation Consultant Tom Fray discusses his daily tasks, challenges and responsibilities in his role at makepositive Describe your role at makepositive and how did you get into Salesforce consulting?
0コメント